Bloomberg Cities: Stories from the Field
When COVID-19 lockdowns first rippled across the world, city leaders moved swiftly to digitize services that previously required residents to fill out paper forms or visit City Hall in person. Now, as local leaders seek to consolidate those gains and take digital transformation to the next level, they’re finding that the key to this work isn’t technology. It’s people—city staff, in particular—and their comfort with new ways of working and relating to residents.
Steven Bond has been Hampton’s assistant city manager for nearly eight years, where he’s heading up a city task force to try to produce solutions for an issue that plagues so many American cities; gun violence.