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The more city leaders learn from each other, the faster they can innovate and the more ambitious they can be in solving problems and creating opportunities for their residents.
Resources for City Innovators
5 keys for enabling digital transformation to flourish
When COVID-19 lockdowns first rippled across the world, city leaders moved swiftly to digitize services that previously required residents to fill out paper forms or visit City Hall in person. Now, as local leaders seek to consolidate those gains and take digital transformation to the next level, they’re finding that the key to this work isn’t technology. It’s people—city staff, in particular—and their comfort with new ways of working and relating to residents.
