“The journey of developing our idea, “Amman is Listening,” has been incredible. [It] embodies a genuine partnership between the city and its residents through evidence and technology.”
Dr. Yousef Al-Shawarbeh, Mayor of Amman
Improving emergency response
After being unable to deliver food and healthcare to specific communities during the pandemic, Amman created “reachability maps” to identify gaps in key services, improve responses to future emergencies, and prioritize infrastructure investments in local communities. Now the city is launching an interactive, open-data platform for residents to elevate concerns and inform the deployment of critical city services in near real time. By translating resident-driven data into usable knowledge, the city aims to optimize service provision for a wide range of critical services, especially during times of crisis.