How artificial intelligence can increase trust in cities
City leaders are always looking for new ways to build people's trust in local government. At the same time, cities are increasingly embracing prudent experimentation with generative artificial intelligence. Some may consider these conflicting efforts, especially given the privacy and ethical considerations that come with the new technology. But a growing number of cities are successfully experimenting with ways that they might be able to complement each other—and exploring how artificial intelligence more broadly could be a force for boosting government accountability and, in turn, bolstering residents' trust in their leaders.
Resources for City Innovators
These cities are using innovation to build more responsive, digital-enabled services
Cities often gain attention for adopting new digital technologies, but true innovation goes beyond the tools. By focusing on problem-solving, engaging residents, and leveraging public-private partnerships, cities are positioning themselves to deploy digital solutions where they matter most.
