How innovation unlocks more responsive, digital-enabled services

Cities often grab attention for the acquisition, development, or implementation of new digital technologies. But real innovation is never just about the technology itself. From taking a problem-oriented approach that unifies local actors to developing new ways of staying in step with residents' latest concerns to tapping public/private partnerships for a rapid rollout, cities are using innovation to put themselves in position to deploy digital tools where they can have the greatest impact.

 

Here's how they're getting it done—and what it means for the people they serve.