What building a culture of innovation looks like
At first glance, the scene playing out last spring inside a conference room in Port St. Lucie, Fla., might have resembled a routine exercise in human-centered design. Civil servants pored over resident feedback, crafted and refined takeaways about where the city was succeeding and where it was falling short, and brainstormed new ideas. But more noteworthy than the exercise itself was who was taking part: every member of the city council and the mayor, who worked alongside department heads to incorporate resident insights into the city's annual strategic plan. In doing so, Port St. Lucie leaders are acting on the recognition that innovation can't be confined to standalone teams or labs if cities are to deliver the efficiency and responsiveness residents expect.
The Mayor’s Playbook: Seattle’s Bruce Harrell
In this first of Bloomberg Cities' "The Mayor's Playbook" series, Mayor Harrell spotlights some of the key ways of working he's using to drive progress on public safety, affordability, and much more. And he offers insight into how his team is raising people's expectations of their city and the roles they can play in its progress.
